Refund policy

This policy applies to items purchased directly from rainley.com. If you purchased a Rainley product through Amazon or another third-party retailer, please refer to that retailer's return policy instead.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

BOSSA shower filters and MicronFlo cartridges cannot be returned once installed or used. Because these products come into direct contact with your shower water, we're unable to accept returns on any BOSSA filter or MicronFlo cartridge that has been removed from its sealed original packaging. If your item arrives defective or damaged, see "Damages and issues" below.

To start a return, you can contact us at glow@rainley.com.

If your return is accepted, we'll email you a prepaid return shipping label at no cost to you, as well as instructions on how and where to send your package. A restocking fee of 10% of the item price will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glow@rainley.com.

Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you received the wrong item, contact us at glow@rainley.com within 7 days of delivery so we can evaluate the issue and make it right. Claims submitted after 7 days may not be eligible for a replacement or refund. Items that qualify as defective, damaged, or incorrect under this section are not subject to the restocking fee.

Exceptions / non-returnable items
We're unable to accept returns on installed or used BOSSA shower filters and MicronFlo cartridges, as these come into direct contact with water and cannot be resold once used. We also cannot accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.

Subscriptions
Each subscription shipment is treated as an individual order and is eligible for return under the same 30-day policy above. To cancel or modify your subscription itself (separate from returning a shipment you've already received), contact us at glow@rainley.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method, minus any applicable restocking fee, within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we've approved your return, please contact us at glow@rainley.com.