This policy applies to items purchased directly from rainley.com. If you purchased a Rainley product through Amazon or another third-party retailer, please follow that retailer’s return policy.
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, unopened, and in its sealed original packaging. You’ll also need your receipt or other proof of purchase.
BOSSA shower filters and MicronFlo cartridges cannot be returned after they have been opened, installed, or used. Because these products come into direct contact with shower water, they cannot be resold after the sealed original packaging has been opened.
These restrictions do not apply when an item arrives damaged, defective, or incorrect.
To request a return, contact us at help@rainley.com within 30 days of receiving your order.
If your return is accepted, we’ll email you a prepaid return shipping label at no cost, along with instructions on how and where to send your package.
Items returned without prior authorization will not be accepted. Please don’t send returns to Rainley until you have received return instructions from us.
Rainley provides a prepaid return shipping label for accepted returns. We do not charge a restocking fee.
Original expedited shipping charges, if any, are non-refundable unless the item arrived damaged, defective, or incorrect.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at help@rainley.com and include your order number, a description of the issue, and clear photos or videos where applicable.
If we confirm that the item is damaged, defective, or incorrect, we’ll work with you to provide an appropriate replacement or refund. Eligible claims under this section aren’t subject to return shipping charges or restocking fees.
We cannot accept returns of:
Please contact us at help@rainley.com if you have questions about whether a specific item is eligible for return.
Each subscription shipment is treated as an individual order and is eligible for return under the same conditions and 30-day period described above.
Returning a subscription shipment does not automatically cancel or modify the subscription. To cancel, pause, skip, or otherwise modify a subscription, use the subscription-management options provided with your account or contact us at help@rainley.com.
The fastest way to receive a different item is to request a return for the original item. After the return is accepted, place a separate order for the replacement item.
We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post the refund to your account.
If more than 10 business days have passed since Rainley approved your refund, contact us at help@rainley.com.
For questions about returns or refunds, contact us at:
Email: help@rainley.com
